Dream Controller has a 14-days refund policy. Customers can buy our products, try it and if you are unsatisfied, you can return it within 14 days from the date of receipt. Dream Controller will offer either a refund or a replacement.
Dream Controllers are hand-made to your specifications; therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Shipping fees are non-refundable. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.
If your Dream Controller needs repair and is outside of warranty, do not worry, we have you covered. Our standard repair fee is $35 and covers almost every aspect of the controller.
The following scenarios will disqualify your controller for repair:
- Thumbstick Drift
- Thumbstick Assembly Damage
- Severe physical damage to the controller
- Water Damage
Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.
Dream Controller is not responsible for shipping fees on repairs, even if the controller is under warranty. If your controller is under warranty, the repair fee of $35 is waived unless the product has an issue that cannot be repaired or if the controller has been opened or tampered with. In the unlikely scenario that your controller is under warranty but suffers from an unrepairable scenario. We will offer you a discount on a new controller.
If you have any additional questions related to our repair policy and procedures, send an inquiry to our customer service team at firstname.lastname@example.org or call 484.892.3904.